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Reasons to introduction success of CRM solutions
Any company, which actively works with the clients and wich is interested in an increase in their business, always attempts to support the high level of maintenance, and to sell as possible more successfully.
Sooner or later the volume of information on clients and interaction with them reaches such level, that it cannot be processed with the aid of the standard office applications, В and the needs of the development of business require of the leaders obtaining the reliable data about the level of sales, loyalty of clients and situation on the market.
The products of CRM (control of relations with the clients) give the possibility not not simply to automate interaction with the clients and process of sales, but to erect their work in such a way as to obtain maximum results to attain this is possible, using possibilities of the CRM- systems:
Rapid access to the urgent information about the clients;
- Effectiveness of the maintenance clients and conducting of transactions;
- Formalization of the diagrams of interaction with the clients, the automation of document turnover;
- Rapid obtaining of all necessary accounting data and of analytical information;
- Reduction in the operating expenditures of managers;
- Monitoring of operation of managers;
- interaction between the colleagues and the subdivisions.
CRM solutions (mySAP & Microsoft CRM's)
Solutions CRM are applicable in any business, where the client is personified, where competition is high and success depends on the assignment of the conditions most advantageous for the client. Maximum effect from the automation of control of relations with the clients they attain companies, which work in the fields:
- Services;
- Productions;
- Wholesale trade;
- Insurances and finances;
- Tele-communications and transport;
- Buildings;
- Retail trade.
Selection of the optimal CRM solution
CRM- solutions for the leading world software suppliers:
Solution mySAP CRM is one of most complex CRM solutions and includes practically entire functionality, which can be claimed with the automation of the cooperation of company with the clients and the partners:
- Control of market - mySAP CRM Marketing Management;
- Sales - mySAP CRM Sales;
- Regional sales - mySAP CRM Field Sales;
- Electronic sales - mySAP CRM e-selling;
- Maintenance and the support of client - mySAP CRM Customer Service and Support;
- Regional maintenance - mySAP CRM Field Service;
- Center of interaction with the client - mySAP CRM Interaction Center.
Solution Microsoft CRM, which was appeared on market CRM- systems comparatively recently, already had time to recommend itself as the effective means of the automation of the processes of sales and service. The major advantages of the resolution of company Microsoft:
- short times and a comparatively low cost of introduction;
- optimum functionality;
- through integration with all office Microsoft applications ;
- convenient user interface;
- the possibility of that removed and to off- line work.
The specialists of the CRM- solutions department of our company are familiar with the majority of the systems of CRM systems, represented on the market, and are prepared to render assistance in conducting of comparative decision analysis, selection of optimum CRM- solution for your company and realization of entire complex of works on introduction CRM- solutions.
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