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mySAP CRM (Customer Relationship Management) review
Solution mySAP Customer Relationship Management (mySAP CRM) is the unique, oriented to the client solution for conducting the electronic business. By solution, which achieves complete satisfaction of the needs of clients and allowing the advantages in the competitive activity and to an increase in the profit.
Solution of mySAP CRM make it possible completely and "seamless to connect" your personnel, business- processes and entire informatsiyuВ with the clients by means of the integral information medium it makes possible for client to create the greatest cost of his company through:
- Innovative, oriented to the client products and service.
- The high-quality business- processes, in the center of attention of which be situated the clients.
- Durable advantageous connections with the clients.
Integral information in any section of the data
Functionality mySAP CRM Interaction Center makes possible to interact for clients independent of the form of contact - on the telephone, on the fax, to electronic mail or through the Internet. You also can use solution of mySAP CRM with the mobile means of connection, such as portable computer, cell phones and PDA.
Moreover, solution mySAP CRM gives your personnel the possibility to have raznourovnevyy access to information about the market, the analyst, to applications and so forth Therefore the colleagues of the divisions of marketing, sale, technical support and management always have the necessary information for control of connections with the clients.
Operational and analytical possibilities of solution CRM
The operational possibilities CRM make it possible to govern and to synchronize all contacts with the clients in the region of marketing, sales and services. Analytical CRM helps you to optimize all information sources for the best understanding of the behavior of client. That uniting CRM makes possible for you to interact and to collaborate with the suppliers, the partners and the clients for the optimization of processes and satisfaction of the needs of client.
Covering the complete cycle of interaction with the client
Solution mySAP CRM makes it possible to have the complete set of tools for the satisfaction of the needs of client at any moment of the cycle of interaction with the client: from the appearance of a new client in the base of given and multichannel sales to the process of the order of product and additional services to client.
mySAP CRM functional possibilities review
The key possibilities of solution mySAP Customer Relationship Management (mySAP CRM) are distributed on the following categories:
Attraction of the clients
- Analysis of marketing and interaction with the clients
- Planning marketing
- Control of the campaigns
- Tele-marketing
- Electronic marketing
- Control of the potential marketable possibilities
Conclusion of the transaction
- Analysis of sales
- Planning the sale
- Control of contacts and information about the client
- Control of the possibilities
- Sales on the telephone
- Electronic sales
- Mobile sales
- Obtaining the order
Fulfillment of the order
- Analysis of the fulfillment of the order
- Control of the logistics
- Control of the credits
- Billing
Service maintenance
- Analysis of the service
- Planning the service
- The support of clients & is reference
- Contracts & Control of the installirovannoy Base
- Control of knowledge in the enterprise
- Electronic service
- Maintenance at the places/the control room
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